A 2 Z Tips, Tricks: February 2010

Feb 23, 2010

MCSE Training Operating System

Thanks & Regards,
Parmar Rajdeep D.
CCNA Certified,
MO.+91-8050983683

CBT.Nuggets.Windows.Server.2008.Active.Directory.Configuring.Exam-Pack.70-640

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OR

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Part 6 = 118 MB (123,944,960 bytes)
Iso Image:- 1.18 GB (1,269,862,400 bytes)

Thanks & Regards,
Parmar Rajdeep D.
CCNA Certified,
MO.+91-8050983683

CBT Nuggets Windows Server 2008 Applications Infrastructure Configuring 70-643

CBT Nuggets Windows Server 2008 Applications Infrastructure Configuring 70-643

Exam-Pack 70-643: Windows Server 2008 Applications Infrastructure, Configuring
Training for Microsoft Certified Technology Specialist (MCTS) exam 70-643
Includes 23 Videos
Trainer: James I. Conrad
Running Time: 14 Hours

You're already administering network operating systems. Prove to the world (and prospective employers) that you're ready to implement and administer networks of any size.

James Conrad's training for Exam-Pack 70-643 MCTS Windows Server 2008 Applications Infrastructure, Configuring shows you how to boost user productivity by configuring Windows Server 2008.

You'll soon be configuring automatic installation procedures, leveraging hardware resources with Hyper-V, and using great tools, such as terminal services gateway and RemoteApp.

Contents: Exam-Pack 70-643: Windows Server 2008 Applications Infrastructure, Configuring

70-643 Intro
Windows Deployment Services Part 1
Windows Deployment Services Part 2
Windows Deployment Services Part 3
Windows Activation
Hyper-V
Network Load Balancing
Server Clustering
Storage Part 1
Storage Part 2
Terminal Services: Client Configuration
Terminal Services: Licensing
Terminal Services: Server Configuration
Terminal Services: RemoteApp and Gateway
Terminal Services: Resources and Load Balancing
IIS Part 1
IIS Part 2
IIS Part 3
IIS Part 4
FTP and SMTP
Windows Media Services
Digital Rights Management
Windows SharePoint Services

All trademarks and copyrights are the property of their respective holders.

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--
<eNjOy>

Thanks and Regards..
Dhawal Kuntar,
System Administrator,
Balaji Formalin Pvt. Ltd.

Thanks & Regards,
Parmar Rajdeep D.
CCNA Certified,
MO.+91-8050983683

Feb 19, 2010

Learning@Cisco Newsletter; CCNP Updates, Tools and Resources

18 / February / 2010

In This Issue:

Cisco Presents Its Latest Certification Track

Cisco Networkers Event Premiering in Bahrain

Get Informed About the Latest Changes to the CCNP Program

Cisco Press CCNP Titles Available Immediately

Mobile Labs Go Global

Open Federation: Collaboration Goes Borderless

Feb 17, 2010

10 things you shouldn't do when working with an upset customer/user

1: Taking their attitude personally

Chances are, you aren't the person who caused the problem. More likely, you're simply the person who drew the proverbial short straw. But the customer may see you as the representative of the technology that is causing the problem. It may be little solace when you're facing a tirade, but it still helps if you remember this difference. If you recognize that it's the technology, not you, that's creating the problem, you will have an easier time responding and resolving the situation.

2: Failing to allow the customer to vent

Last night, while preparing a salad for my wife to take to work, I was discussing with my daughter the importance of remaining calm. When I turned back to the salad, I found that Chester, our cat (the same cat who created laptop problems for me), was sampling it. Of course, I disregarded everything I just told my daughter, unleashing choice words for Chester.

Recognize that similar outbursts invariably accompany technology problems. Nothing you do can decrease or end such an outburst. In fact, if you cut off customers mid-rant, you will make them even more upset. As long as the venting doesn't involve obscenity or personal attack or abuse, it's best simply to let people vent. Once they've done so (and eventually they have to stop, if only because they run out of breath), you can begin discussing the issue rationally.

3: Ignoring the emotional

When a customer encounters a problem, an emotional reaction invariably occurs. The degree of this reaction, of course, depends on the nature of the problem and its implications. Someone having a problem with a personal PowerPoint, on Saturday morning, will react less strongly than someone with a PowerPoint problem an hour before a presentation to the CEO. An IT analyst who ignores this emotional aspect of a computer problem risks creating more problems with the customer.

When you're finished, or even while you're still working on the problem, take a second to say, "I know this problem is/was a pain" or "I know that solving this problem is important for you." When you do these things, you make the customer feel better. And you actually help yourself too. Because later, even if you don't solve the problem as quickly or as neatly as you like, the customer often will cut you some slack. Conversely, if you fail to acknowledge the customer this way, you could end up with a still-unhappy customer even if you solve the technical problem.

4: Focusing only on the technical

Too many IT analysts focus only on the technical nature of the problem. That is, they focus only on getting the application to work or making the network connection faster or getting the printer to print. However, while customers do want the technical problems resolved, they also want an acknowledgement that the problem did occur and that they were inconvenienced by it. If you focus only on the technical problem while failing to recognize and mention the inconvenience to your customers, chances are they'll remain dissatisfied even after you resolve the technical problem.

5: Falling into a "me vs. you" approach

Too often, the appearance of a problem causes the IT person and the customer to fall into an adversarial relationship, with finger pointing. Not only does this create extra stress, it delays problem resolution. Try as quickly as you can to focus the customer's concern on fixing the problem. That is, make the problem your common enemy. Ironically, this may lead to a closer bond to your customer.

6: Overusing "you"

This word, overused, can provoke a negative reaction and make customers feel defensive. Consider rephrasing the statement passively, or using "I" instead. For example, rather than say, "You didn't back up the document" (and maybe the user wasn't supposed to do so in the first place), consider saying, "The document wasn't backed up." Instead of saying "You need to speak louder," consider, "I'm having trouble hearing."

Another area of confusion (and hence needless aggravation) involves the personalization of computers. Instead of saying "You have a memory problem," it's better to be specific and say, "Your computer has a memory problem."

7: Making inappropriate physical gestures

No, I don't mean THOSE gestures. I'm referring to the more innocent ones, which still can aggravate. Have you ever taken your car for service and had the mechanic look under your hood and then whistle? My rule of thumb always has been that amount of the final bill correlates to the length of the whistle. When you heard that whistle, how did you react? No doubt you felt a hole burning in your pocket, right?

In the same way, be careful about how you react to things your customers tell you about a problem. Of course they failed to do a backup. Of course they populated the database with the wrong data. Even though you want to pull out your hair, roll your eyes, or simply scream, try to refrain from doing so. Likewise, try to refrain from the "Oh no," the exasperated "I don't believe it," or your car mechanic's whistle. Those customers have turned to you for help. Reacting the wrong way may upset them, make them angry at you, or cause them to lose confidence in you.

I'm not saying you must sugarcoat the situation. If the problem is serious, say so — but try to be as level-headed as possible when you do.

8: Telling customers to calm down

None of us would try to douse a fire by putting gasoline on it. When we tell a customer to "calm down," though, that's exactly what we're doing. The customer will not calm down. In fact, the customer will angrily deny being angry and become even more angry at your suggestion.

An upset person is like a person with the flu. Those feelings of anger simply have to run their course, and only then can you deal rationally with the person. During all of the customer service sessions I have taught, I have had ONE person tell me that saying "calm down" actually worked. The odds are against you. Stay away from that phrase.

9: Using slang synonyms for "upset"

We all use slang. But you should avoid using slang words for "upset." If you're talking with the customer, never say, "I'm sorry that you're…

Freaking out
Flipping out
[All] bent out of shape

Using those phrases can send a signal that you aren't taking the situation seriously or that you're making fun of the person. Avoid those phrases even if you're talking about the situation to someone other than the customer — for example, to a co-worker. Word might get back to the customer, and you could have a problem.

10: Failing to take advantage of physical positioning

Use physical positioning to your advantage when dealing in person with an upset customer. Are the two of you standing? Then find a place to sit down. Sitting carries more peaceful connotations, because physical combat is more difficult from that position. Once you're seated, remove barriers. If you are behind a desk or a counter, come out from behind it and sit on the same side as the customer. If the two of you are looking at a document, map, or diagram, position yourself so that you are facing the same direction as the customer. Doing all of these things sends the message that you and the customer are on the same side.

Cisco Networkers Bahrain 2010

Don't miss out on world-class training and education

Dear RAJDEEP,

With only six weeks to go don't miss the opportunity to make an impact on your career and company by attending Cisco Networkers Bahrain. This is your opportunity to stay ahead of the competition by building on your knowledge and skills in a unique platform.

Cisco Networkers Bahrain is being held from 28-31 March at the Bahrain International Circuit (BIC), home to the Gulf Air Bahrain Grand Prix. This industry leading event is under the patronage of His Royal Highness, Prince Salman Bin Hamad Al Khalifa, The Crown Prince.

We are pleased to announce a unique Keynote with a fantastic Para-Holographic Demonstration!
Join our host Paul Mountford, Cisco's Senior Leader and President of Cisco's Emerging Markets in welcoming this event for the first time to the Middle East alongside, our guest speaker the Minister of State for Cabinet Affairs Sheikh Ahmed bin Ateyatala Al Khalifa.

Paul will then introduce Marthin De Beer, Senior Vice President, Emerging Technologies Group through a fantastic Para-Holographic demonstration based on a live TelePresence call between two geographic locations.

Training, education and networking under one roof
You can choose from hundreds of hours of technical training, update your professional certifications, solve your networking challenges directly with top Cisco experts and experience the latest networking solutions from Cisco and Cisco Partners.

And it doesn't end there, as a registered attendee we can also offer you the following benefits:

50% discounts on Gulf Air flights to the event
No visa fees
Negotiated hotel rates
75% off retail price for a Cisco Career Certification
Unique IT Insights track being held in Bahrain only

How do I register?

Click here for more information and to register. Details on group packages are also available.

We look forward to seeing you at Cisco Networkers Bahrain, 2010.

Kind regards,
The Cisco Networkers Bahrain Team

Proudly Supported by:	Official Airline Carrier:

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--
Thanks & Regards,
Parmar Rajdeep D.
CCNA Certified,
MO.+91-8050983683

Feb 4, 2010

TechWiseTV: Solutions You Can Use From Geeks You Can Trust

TechWiseTV

Dear RAJDEEP,

Be sure to join us for these informative TechWiseTV broadcasts and find out how to interconnect independent enterprises effortlessly and prepare your network for the demands of the future.

Open Federation:
Collaboration Goes
Borderless

Available on-Demand Now

Extending unified communication applications like presence, five-digit dialing, and videoconferencing beyond the firewall to suppliers and business partners is the logical next-step in today's global collaboration environment. Discover how the revolutionary Cisco Intercompany Media Engine (IME) makes the "holy grail" of open federation a reality. See how this remarkable innovation eliminates the boundaries between separate enterprises, while maintaining control and security.

Protocols for Growth:
The Future of Your
Network

Available on-Demand Now

With global network traffic projected to exceed 44 exabytes a month by 2012, preparing your network for this flood of data is critical. Discover the four vital protocols you need to begin mastering now to meet these demands: IPv6, Multi-Cast, 802.11n, and GetVPN. Learn how they increase network performance, how to plan for their implementation, and what you need to know to migrate smoothly.

Sincerely,
Robb Boyd and Jimmy Ray Purser
Solutions and Technology Experts, TechWiseTV

Featuring Cisco Solutions Experts
Robb Boyd and Jimmy Ray Purser

Take a Deeper Dive

For a more in-depth discussion of the solutions presented on each episode of TechWiseTV, including implementation guides, be sure to register for our Technical Design Workshops. Check your console during each TechWiseTV broadcast for details.

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Please do not reply to this email for support. To view answers to commonly asked questions regarding the Cisco Certification Program or to request assistance related to this email, visit the Certification Online Support tool at www.cisco.com/go/certsupport. Copyright (C) 2010, Cisco Systems, Inc. All rights reserved. Cisco, the Cisco logo, and Cisco Systems are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. Cisco Systems, Inc. 170 West Tasman Drive, San Jose, California 95134 ATTN: Corporate Marketing (SJC08/3/4)

--
Thanks & Regards,
Parmar Rajdeep D.
CCNA Certified,
MO.+91-8050983683

A 2 Z Tips, Tricks

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Feb 23, 2010

MCSE Training Operating System

MCSE Training Operating System

CBT.Nuggets.Windows.Server.2008.Active.Directory.Configuring.Exam-Pack.70-640

CBT Nuggets Windows Server 2008 Applications Infrastructure Configuring 70-643

Feb 19, 2010

Learning@Cisco Newsletter; CCNP Updates, Tools and Resources

Feb 17, 2010

10 things you shouldn't do when working with an upset customer/user

1: Taking their attitude personally

2: Failing to allow the customer to vent

3: Ignoring the emotional

4: Focusing only on the technical

5: Falling into a "me vs. you" approach

6: Overusing "you"

7: Making inappropriate physical gestures

8: Telling customers to calm down

9: Using slang synonyms for "upset"

10: Failing to take advantage of physical positioning

Cisco Networkers Bahrain 2010

Feb 4, 2010

TechWiseTV: Solutions You Can Use From Geeks You Can Trust

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